October 10, 2024
Nova Names New Chief Client Services Officer
Charlene Zielinski has played a pivotal role in Nova's success
Nova Healthcare Administrators, Inc. is pleased to name Charlene Zielinski our Chief Client Services Officer.
Zielinski has played a pivotal part in Nova’s success, most recently serving as Director of Client Services. With nearly two decades of experience in the health insurance industry, including more than 10 years at Nova, Zielinski brings a depth of knowledge to her new role.
“Her wealth of knowledge and deep expertise make her the ideal candidate to lead Nova’s client services strategy, and we are confident in her ability to drive continued client satisfaction, retention, and growth,” said Jim Walleshauser, president, Nova.
As Chief Client Services Officer, Zielinski will oversee relationship management with Nova’s key clients and guide strategic direction within the self-funded market. She will also assume responsibility for regulatory and compliance functions. Her top priority is ensuring she and her team are delivering elevated service to every Nova client.
“I love having the opportunity to develop strong, lasting relationships with clients while collaborating with them on creative strategies to meet their plan goals and achieve member satisfaction,” said Zielinski.